WHATSAPP BUSINESS USE HOW TO
WHATSAPP BUSINESS USE FREE

For many businesses, that’s way more than they can ever claim about their email marketing strategy. Much like an email list, WhatsApp Business lets you create distribution lists to which you can send broadcasts about new offers, discounts, or special holiday offers.Ĭonsider that users open about 90% of text messages within three minutes of receiving them. WhatsApp’s tools let you organize your contacts with labels and use filters to find interactions faster. If you have substantial customer support messages coming in, you don’t have to worry about things getting messy. This saves time and keeps your customer service operations more efficient. The app allows you to create predetermined quick replies to act as answer templates to some of your customers’ top frequently asked questions. You won’t have to spend all your time on the app answering incoming customer messages either. Active WhatsApp users see any instant messaging or greeting message sent by you in their notifications. WhatsApp makes instant communication possible by treating your business messages like any other text conversation.

Gone are the days when customers had to wait days to get a response back from a brand’s customer support team through email-or worse, having to stay on hold on a phone call forever. WhatsApp enables businesses and customers to interact in real-time, like friends. Engage in two-way conversationsĬonnecting with customers and keeping them engaged is critical for achieving your business goals.

WHATSAPP BUSINESS USE FREE

And yes, all these features are free for small businesses to use at any time-which means you can potentially set up a lucrative new sales channel with no additional costs. No need to limit yourself to plain text messages and risk missing out on better ways to improve customer engagement.Īs you set up your business profile, you’ll also receive a second phone number through which your customers can contact you. This enables brands to have creative freedom with conversations and engage customers with a more personalized approach. WhatsApp also allows users to share multimedia content through the app, just you would with friends. It also includes a checkmark badge that lets customers know you’re the real deal. Your business profile lets you create a branded business identity.

WHATSAPP BUSINESS USE HOW TO

Plus, WhatsApp Business enables you to create a business profile with all your important business information so your customers will always know how to reach you, what you sell, and exactly how you help them. Whether they need faster customer support help or they want to look through your product catalog while messaging their friends, your customers will love that you’re on WhatsApp. WhatsApp Business helps you stay as connected with your customers as you can get-any closer, and you’d be hand delivering products right into their arms. When you’re thinking about customer relationships and strategy, consider how WhatsApp can help you step up your marketing game, like by building improved relationships. In its quest to create a more streamlined shopper experience on its platform, WhatsApp recently enabled payment transactions in two of its biggest markets- Brazil and India.

It’s easy to onboard your business, verify ownership, and upload your business catalog within minutes. For starters, the app launched WhatsApp Business in 2018 to cater specifically to small business owners. Let’s set the foundation by explaining the WhatsApp ecosystem. But how can your business take advantage of WhatsApp’s rapidly growing audience? Sure, 69% of people that use the internet around the world use WhatsApp.

Whatsapp business use